Data Privacy & Security Data Privacy & Security

Shopback e-commerce platform finds 'one-off case of human error' not a valid data-breach defense in Singapore

By Jet Damazo-Santos
  • 17 Aug 2023 04:49
  • 17 Aug 2023 08:15
When e-commerce platform Shopback was explaining to Singapore’s personal data-protection regulator how its user database ended up for sale on an online forum in November 2020, it pointed to a single human error as the cause of the breach. 
There were no systemic issues with its security practices, it claimed.  


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Jet Damazo-Santos

Correspondent, Jakarta

Jet Damazo-Santos has been covering antitrust, data protection and other compliance issues in key jurisdictions in Southeast Asia for MLex full time since 2018. She has almost two decades of journalism experience in the Philippines and Indonesia, where she was the associate editor for the Jakarta Globe and the Jakarta bureau chief for Rappler Indonesia prior to joining MLex. She holds a master's degree in Applied Business Economics from the University of Asia and the Pacific.

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