Sector Regulation Sector Regulation

Most UK energy suppliers need to improve support for struggling customers, regulator says

By Stefano Porciello
  • 27 Sep 2022 10:43
  • 27 Sep 2022 10:43
Most UK energy suppliers need to improve how they support customers facing difficulties paying their bills, the country’s energy regulator has said.

Ofgem today reported on a market compliance review of how companies deal with struggling clients and found that only British Gas had no significant issues (see here). Three suppliers had "severe"

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Stefano Porciello

Correspondent


Stefano is a MLex Correspondent based in Brussels covering energy and climate. Before joining MLex, he worked in communication for the Foundation for European Progressive Studies. He had previously worked as a freelancer in Italy and completed a traineeship at the European Parliament. Stefano holds a Master’s degree in International Relations and European Studies from the University of Florence.

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