Data Privacy & Security Data Privacy & Security

Google customer service AI system hit with wiretapping suit in California

By Mike Swift
  • 25 Oct 2023 00:27
  • 25 Oct 2023 01:13
Google has been hit with wiretapping claims against its generative AI-powered virtual assistant that recorded and analyzed Verizon Communications’ customer service calls, in a proposed class-action suit filed in California federal courts that says Google failed to get legal consent to use AI to support those consumer interactions.

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Mike Swift

Chief Global Digital Risk Correspondent

Mike Swift is an award-winning journalist who has been at the forefront of covering data, privacy and cybersecurity regulatory news for more than a decade. As the Chief Global Digital Risk Correspondent for MLex, in addition to reporting, he coordinates MLex’s worldwide coverage in the practice area. Formerly chief Internet reporter for the San Jose Mercury News and, Mike has covered Google, Facebook, Apple, Microsoft, Twitter and other tech companies and has closely tracked technology and regulatory trends in Silicon Valley. He has wide ranging expertise from the business of professional sports to computer-assisted reporting. A former John S. Knight Fellow at Stanford University, he is a graduate of Colby College.

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