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Crypto, greenwashing could come under UK’s financial complaints service, chief says

Newer consumer issues like cryptocurrencies and greenwashing could soon come under the purview of the UK’s Financial Ombudsman Service as these topics become more prevalent, its chief executive told lawmakers today.

The FOS, which typically deals with complaints relating to misselling or consumers feeling that their financial services company has mistre

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Fiona Maxwell

Senior Correspondent

Fiona Maxwell is a financial services senior correspondent at MLex in London. She began her career as a reporter for, writing about EU post-crisis regulation, and later worked for POLITICO in Brussels, covering the intersect between financial policy and politics. Prior to joining MLex, Fiona worked at the Bank of England as a policy adviser in the prudential policy directorate.

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