Financial Services Financial Services

Consumer Duty’s ‘patchy’ perimeter a matter for government, UK FCA official says

By Sofia Gerace and Phoebe Seers
  • 14 May 2024 16:44
  • 14 May 2024 16:44
The Consumer Duty requires financial services companies to provide good outcomes for retail consumers. But what exactly is meant by a “retail consumer" in the regulation is something of a fudge.
The duty applies to business conducted with consumers, of course, but for some businesses, including payment service or e-money

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Phoebe Seers


Phoebe has covered Financial Crime and compliance issues for MLex since 2015, initially in the Hong Kong bureau and currently in London. While in Hong Kong she won two SOPA awards for her reporting on corruption in the energy sector in Indonesia. Prior to journalism she worked as a solicitor with a focus on white-collar crime litigation in London and Hong Kong. She has a BA in English and Philosophy from Newcastle University.

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