Mergers & Acquisitions Mergers & Acquisitions

Meta wins EU approval for Kustomer deal, with access commitments

By Andrew Boyce
  • 27 Jan 2022 08:00
  • 27 Jan 2022 08:06

Meta has won EU approval to buy Kustomer, a supplier of customer relationship management software, after promising to give rivals “non-discriminatory” access to its messaging channels for 10 years.

The social-networking giant formerly known as Facebook has also committed to make any improvements or updates to its messaging channels available to

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Andrew Boyce


Andrew is a reporter covering merger reviews and competition policy for MLex in Brussels. He joined MLex in 2015 and holds a degree and a master’s degree in history from the University of Liverpool.

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